Support
Help us fix it fast
Please include:
- the game’s name and version (you can find it in the game’s settings or its store page),
- your device model and its Android or iOS version,
- what happened, and what you expected to happen,
- a screenshot or a short video if you can,
- your player ID, if the game shows one in its settings.
Common questions
I bought something but did not get it.
Close the game completely and open it again while you are online; the store usually delivers it then. On iOS, use “Restore purchases” in the game’s settings if the game has it.
Still missing? Email us with the store’s order ID: on Google Play it starts with “GPA.” and is in your receipt email; on the App Store it is in the receipt Apple emails you.
How do I get a refund?
Purchases go through the app store, so refunds do too: Google Play refunds · Apple: report a problem.
My progress is gone.
Progress is saved on your device. Uninstalling the game or clearing its data removes it, unless the game offers cloud saving. Write to us with your player ID and we will see what we can recover.
Can I turn off personalised ads?
Yes. Use the privacy settings in the game, or your device settings; section 5 of our Privacy Policy shows where.
How do I see or delete my data?
Email support@nous.games with the game’s name and your player ID. We reply within 30 days. Your rights are in our Privacy Policy.
Press, partnerships or something else?
Write to hello@nous.games.